David Kenworthy
VP, Product & Innovation
MMGY
Global Resilience Network · WTM 2026
Trust, AI and the future traveller.
As AI increasingly recommends, books and manages travel, the industry faces two defining questions: who can travellers trust, and who will have the authority to act on their behalf?
Join Global Resilience Network at WTM London for two conversations exploring how regulation, risk and brand reputation will shape the future of travel — and what Eastern and Western digital ecosystems can learn from each other as AI agents transform how journeys are discovered and bought.
Bringing together voices from tourism, technology, payments and destination strategy, these sessions examine what it will take to earn travellers’ confidence in an increasingly AI-driven world.
3 & 4 November 2026
Future Stage · WTM London
Future Stage · WTM London
Trust by Design: How Regulation, Risk and Brand will impact The Future of Travel
As AI takes a greater role in recommending and managing travel, trust is becoming a commercial battleground. This session explores how regulation, operational risk and brand reputation can protect travellers, support innovation and build confidence in AI-driven recommendations.
Mary Harris
Director
Bird Advisory
Will Plummer
CEO / Founder
Repayd
Sascha Gill
CEO
United Waterways
Dr Pei Shen
AI Training and Industry Advisor
Formerly Alibaba Cloud International, Tencent Intelligent Mobility and McKinsey
Christian Delom
President
Global Resilience Network
East Meets West
Search is Over: East vs West, in the race for the AI Traveller
The next contest in travel is for the authority to act on the traveller’s behalf. Comparing China’s connected digital ecosystems with the West’s emerging AI agents, this session asks who is getting agentic commerce right — and whether tomorrow’s traveller will search and book, or simply state an intention.
Crystal Pang
General Manager, Global Business Solutions, North America and Europe
RedNote
Adam Oubuih
CEO
Atout France
Representative to be announced
Title to be confirmed
Alibaba / Fliggy
Javier Cabrerizo
Chief Strategy, Transformation and AI Officer
HBX Group
Omar Hadzineh
Tourism Development and Destination Promotion
Global Resilience Network
